HVAC Counter Sales Representative
Bethel Park, PA (South Hills)
Starting Rates: $18 to $20 / Hour Depending on Experience Level
Company Info:
Johnstone Supply is a leading wholesale supplier to the heating, air conditioning, and refrigeration industry. The Johnstone Supply Grimme Group is privately owned and operates multiple branches in Pennsylvania, Kentucky, Ohio, Indiana, and West Virginia. We pride ourselves on our advanced technical support, ability to deliver increased contractor efficiency and our massive product offering. In addition, the Johnstone Supply Grimme Group is known for its great culture that rewards our employees with superior benefits, internal training and career advancement, competitive compensation packages including multiple bonus opportunities, a healthy work-life balance, and a true teamwork environment. Our company vision is to "Enhance Lives Through Solutions," and our mission is to "Make the Tech in the Truck More Efficient." We are looking for an enthusiastic HVAC Counter Sales Representative pursuing a career and not just a job to help us maintain the highest levels of customer satisfaction as we continue to expand our business into the future.
Position Description:
The HVAC Counter Sales Representative at Johnstone Supply Grimme Group works alongside a compact team of 5 to 15 crew members within one of our branches. The Counter Sales Rep is responsible for the sales and promotions of our complete line of products and for supporting marketing initiatives. Priority areas include establishing and maintaining customer relationships, filling orders, sizing, and selling equipment. This position requires the ability and eagerness to develop knowledge of our products through training and willingness to constantly build and refine your customer consultation skills. Additionally, this position has a crucial responsibility to ensure efficient operations at the branch and to ensure a great customer experience.
Company Core Values:
♥ Honesty – We keep our promises, are truthful, and instill confidence
♥ Excellence – We passionately deliver exceptional experiences
♥ Accountability – We are all accountable and strive for results
♥ Respect – We value others, care about people, and treat them respectfully
♥ Teamwork – We work together to provide solutions internally and externally
Position Responsibilities:
- Develop meaningful relationships with customers to encourage trust and loyalty
- Understand and demonstrate the product or service to the customer
- Determines customer replacement HVAC/R parts according to inspection and/or verbal description
- Research and sources products for customers using a computer, catalog, telephone, or any other resources to meet or exceed customer need
- Enters sales orders into the computer system
- Balances cash drawers, create credit invoices, processes pick/pack orders, and will-call
- Processes customer returns and warranties
- Working with management and outside sales representatives to ensure customers' needs are
- being met.
- Assist in maintaining the cleanliness of the facility.
- Performs other duties as assigned.
Required Skills/Abilities:
- Ability to work effectively in a fast-paced environment
- Proficient in using the company's inventory system
- Excellent interpersonal and customer service skills
- Excellent verbal and written communication skills
- Ability to manage priorities effectively and prioritizes tasks based on importance
- Excellent attention to detail
- Excellent time management skills
- Ability to navigate and resolve internal and external challenging situations effectively and resourcefully
- Basic skills in the use of Microsoft Office products
- Basic math skills to manage and maintain inventory
- Ability to establish and maintain effective relationships with customers, co-workers, and stakeholders
- Skill in using web-based tools to research products and information
- Knowledge of HVAC products, concepts, and industry as a whole preferred
Qualifications:
- High School Diploma or GED required
- Prior HVAC technical or sales experience is preferred but not required
- Material handlers require certification and continuous training to operate heavy-lifting machinery like forklifts
- Ability to be certified in forklift operation
Physical Demands of the Job:
- Lifting, moving, carrying up to 50 pounds
- Ability to operate a forklift
- Ability to stand for long periods of time
- Ability to climb stairs/ladders
- Ability to push/pull inventory items
- Ability to stoop, kneel, crouch, and occasionally crawl in confined spaces
Benefits:
- We offer a team-oriented, energetic environment as the HVAC Industry's leader in Education & Technical Services
- Competitive salary with multiple bonus opportunities
- Generous Paid Time Off Policy
- 401(k) Retirement Program with Company Match
- Medical, Dental, and Vision plans with Medical Expense Reimbursement Program featuring Healthcare Savings Account and "No Deductible" Medical plans
- Employer Paid Short and Long-Term Disability and Life insurance coverage, College Tuition Program, and a comprehensive Employee Assistance Program
- Strong company values
- Company outings & events
- Recognized as a Top Workplace in 2021 and 2022
If you are a team player looking to grow your career and join a true team-oriented environment, we would love to talk with you!
Johnstone Supply provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Women, minorities, veterans and individuals with
disabilities are encouraged to apply.
